See that tape?Pull it all down.
“It’s a million little things that must each be done right with a fairly high success rate.”
I recently traveled with a colleague who was seeing some buildings for the first time. He firmly demanded that all tape (yes, Scotch tape) be pulled down from the buildings. I wondered to myself, “How much could there be?”
Well as we walked through the communities, I was stunned how much tape we found on random surfaces. Windows, T-bar, elevators. It had been used to hold up holiday decorations, hang balloons, or post the paper signs that are anathema in senior housing. The community staff were perturbed at first but soon would delightedly exclaim when they found more tape. The funny thing is, in the hunt to pull down all of the tape, those eyeballs discovered a host of other issues to be addressed.
It was never about the tape itself. The goal was a severe and unrelenting attention to detail that can only be obtained when squinting at every surface to spot the milky translucence that is Scotch tape. Never use tape again, it’s temporary and cheap.
Senior housing isn’t special operations. Or is it?From “See that tape? Pull it all down.”
